Family Dental - 9 Ways to Eliminate Scheduling Chaos in Your Dental Practice
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Family Dental! Again, for I know. Ready to share new things that are useful. You and your friends.One of the quickest ways to create chaos in a dental office is for the daily appointment schedule to be derailed. And chaos - in the form of overcrowded or empty waiting rooms - can impact the dental practice's finances and customer service levels. Specifically, chaos can occur when no one is tasked with managing patient scheduling and when there are no concrete goals set for the number of appointments that should be scheduled each day.
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We had a good read. For the benefit of yourself. Be sure to read to the end. I want you to get good knowledge from Family Dental.Here are nine tips to help your dental practice eliminate the chaos and maintain a productive patient appointment scheduling process:
Assign Someone to Oversee All Appointments. Assign the Dental Office Manager to oversee confirmation of all appointments; work with staff to ensure proper verbiage is used to encourage patients to accept appointment times that will enable the practice to meet daily production goals.
Create Daily Production Goals. Daily production goals should be set and all dental staff members should be aware of the goals for each dentist and hygienist. The Dental Office Manager can then support the front desk staff in developing daily schedules to meet these goals.
Enforce the Broken Appointment Policy. Such a policy will encourage patients keep their reserved appointment times and help the practice meet its schedule goals.
Create a Continuing Care Program. This helps all patients stay on schedule for their care through a recall system set up for the dental practice.
Monitor Case Presentations. When the Dental Office Manager, or a designated staff member, can attend the case presentations for treatment, the information can be accurately conveyed to all parties.
Follow up with Outstanding Treatment Recommendations. When follow-ups are conducted with patients who have outstanding dental treatment recommendations, it ensures that those appointments take place.
Reactivate Overdue Patients. Similar to treatment follow-up, patients who are overdue for a visit or cleaning should be contacted and reactivated through the recall system protocol.
Address Inactive Patients. After unsuccessful follow-ups and reactivation attempts, the best course of action may be to deactivate patients who are no longer continuing their care in the practice.
Dismiss Patients as Necessary. Occasionally, for the benefit of the practice, a patient may need to be dismissed. The Dental Office Manager should oversee the process of dismissing patients who are no longer desired in the practice.These quick and easy tips will help promote a calm, controlled office environment and help to eliminate chaotic waiting rooms. For more tips to help your dental practice or your career, visit Dental Management Club. There, members can find FREE webinars; online dental management courses, unique discounts on products, supplies and marketing materials; insurance claims resolution help; and opportunities to participate in coaching calls and network with others in the dental field. Plus, members can earn Reward Points and win prizes!
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